Effective Date: 5/5/2025
Thank you for shopping with Hemmat Supplies. We aim to provide reliable and timely delivery services for all our customers. Please review our shipping policy below for important details on order processing, delivery times, and shipping fees.
1. Order Processing Time
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Orders are processed within 1-5 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
We offer various delivery options based on your location:
| Location | Delivery Time |
|---|---|
| Nairobi & CBD Areas | Same day / Next day |
| Other Major Towns | 1-3 business days |
| Remote or Outlying Areas | 3-5 business days |
Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as weather, traffic, or courier delays.
3. Shipping Charges
Shipping fees are calculated at checkout based on your delivery location and the size/weight of your order. From time to time, we may offer free delivery promotions for qualifying orders.
4. Order Tracking
Once your order has been dispatched, you will receive a notification via email, SMS, or WhatsApp (depending on your selected contact preference) containing your tracking details or estimated delivery updates.
5. Delivery Issues
If your order is delayed or you experience any delivery-related issues:
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Contact our customer support team at [email protected] or 0729751932/0711931023
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Please provide your order number for quick assistance.
6. Incorrect or Incomplete Address
Please ensure that all delivery information is accurate before confirming your order. Hemmat Supplies is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional delivery charges may apply for re-delivery.
7. Lost or Damaged Items
If your order arrives damaged or goes missing in transit, notify us immediately at [email protected]. We will assist in investigating and resolving the issue — including possible replacement or refund where applicable.
8. Contact Us
For any shipping or delivery inquiries, please reach out to:
Hemmat Supplies
Email:[email protected]
Phone: 0729751932/0711931023
Website: www.hemmatsupplies.com