Effective Date: 5 May 2025
Thank you for shopping with Hemmat Supplies. We are committed to providing reliable, timely, and transparent delivery services to all our customers. Please review our updated Shipping Policy below for important information on processing times, shipping options, delivery timeframes, fees, and service areas.
1. Delivery Locations
We currently deliver within Kenya. Deliveries outside Nairobi may require additional time and may incur extra delivery fees based on the destination.
2. Order Processing Time
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All orders are processed within 1–5 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an order confirmation email once your order is received, and a separate shipping notification when your order is dispatched.
3. Shipping Methods & Delivery Time
We offer the following delivery options based on your delivery location:
| Location | Delivery Timeframe |
|---|---|
| Nairobi & CBD Areas | Same day or next business day |
| Other Major Towns in Kenya | 1–3 business days |
| Remote or Outlying Areas | 3–5 business days |
Note: Delivery times are estimated and may vary due to factors such as weather, traffic, or courier delays. We will notify you promptly if your delivery is affected.
4. Shipping Charges
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Nairobi Deliveries: KES 300
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Other Regions: Delivery fees vary based on your location — the exact fee is displayed at checkout.
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Free Delivery: Orders above KES 50,000 qualify for free delivery within Kenya.
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5. Order Tracking
Once your order has been dispatched, you will receive a notification via email, SMS, or WhatsApp (based on your selected contact preference) containing your tracking details or estimated delivery updates.
6. Delivery Issues
If your order is delayed or you encounter any delivery issues:
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Contact our support team at [email protected] or call 0729751932 / 0711931023
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Please provide your order number for faster assistance.
We will investigate and resolve the issue as quickly as possible.
7. Incorrect or Incomplete Address
Please ensure that all delivery information provided at checkout is complete and accurate.
Hemmat Supplies is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Additional delivery charges may apply for re-delivery in such cases.
8. Lost or Damaged Items
If your order arrives damaged or is lost during transit:
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Contact us immediately at [email protected]
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Provide your order number and any relevant photos (if applicable)
We will assist in investigating and resolving the issue, including arranging for a replacement, refund, or other suitable solution where applicable.
9. Geographical Restrictions
We currently offer delivery services within Kenya only.
At this time, international shipping is not available. Any updates to our delivery areas will be communicated via our website and social media platforms.
10. Contact Us
For any shipping, delivery, or order inquiries, please reach out to:
Hemmat Supplies
Email: [email protected]
Phone: 0729751932 / 0711931023
Website: www.hemmatsupplies.com